Officially Authorized Lunergy Online Store
        Fast Delivery in 2–3 Business Days
            Dedicated Email Support
                Up to 10-Year Warranty

                  Warranty Policy

                  Thank you for choosing Lunergy products.

                  This website is an officially authorized Lunergy online store. It is not the official corporate website of Lunergy.

                  This Warranty Policy applies only to Lunergy products purchased through https://www.lunergy-store.com

                  Products purchased through other Lunergy websites, third-party platforms, distributors, dealers, agents, or other sales channels are not covered by this website's Warranty Policy. For products purchased through other channels, please contact the original seller or relevant sales channel for warranty support.

                  If you experience any issues with a product purchased through https://www.lunergy-store.com please contact our customer support team:

                  Customer Service Email: service@lunergy-store.com

                  1. Warranty Period

                  The warranty period begins on the date the customer receives the product. The applicable date may be verified using the order record, invoice, proof of purchase, or delivery confirmation.

                  Product Product Category Warranty Period
                  Hub 2400 AC Main Unit 10 Years
                  X2400 AC Main Unit 10 Years
                  BP5200 Battery Module Battery System 10 Years
                  EB2500 Battery Module Battery System 10 Years
                  P1 Meter Accessory 2 Years
                  Wheels / Mobility Kit Accessory 2 Years

                  If the consumer protection laws in your country or region provide a longer mandatory statutory warranty period, the applicable local laws shall prevail.

                  2. Battery Maintenance Requirements

                  To help ensure continued warranty coverage for the battery system, customers must maintain the battery in accordance with the following requirements:

                  1. The battery must be fully charged at least once within 30 days after receiving the product.

                  2. After that, the battery should be charged at least once every 3 months.

                  Damage, malfunction, or performance degradation caused by prolonged storage, failure to recharge the battery, excessive discharge, or failure to follow the above maintenance requirements may not be covered under warranty.

                  3. Warranty Service

                  During the applicable warranty period, if a product is confirmed to have a defect covered by this Warranty Policy, we may provide one or more of the following solutions depending on the nature of the issue, product condition, and actual circumstances:

                  • Remote technical support;

                  • Firmware or software updates;

                  • Product inspection or repair;

                  • Replacement of the product or affected components;

                  • Partial refund based on the condition and use of the product;

                  • On-site technical service where applicable.

                  The appropriate warranty solution will be determined based on the specific circumstances of the case.

                  4. Exclusions from Warranty Coverage

                  The following types of damage, malfunction, or performance degradation are generally not covered by the warranty:

                  • Battery damage caused by excessive discharge, deep discharge, or overcharging;

                  • Failure to use the product in accordance with the official user manual or product instructions;

                  • Use of unauthorized third-party accessories, components, or equipment;

                  • Unauthorized disassembly, opening, modification, repair, or replacement of product components;

                  • Use of the product in conditions involving excessive heat, cold, humidity, corrosion, or other extreme environments beyond the specified operating limits;

                  • Physical damage caused by dropping, impact, water ingress, or other human-related causes;

                  • Failure to provide valid proof of purchase or inability to verify a valid order from https://www.lunergy-store.com;

                  • Damage caused by lightning, fire, flood, power surges, natural disasters, war, or other events beyond reasonable control;

                  • Damage caused by misuse, abuse, negligence, or improper operation;

                  • Normal wear and tear or natural aging resulting from regular use;

                  • Theft, loss, or misplacement of the product;

                  • Removal, alteration, damage, or illegibility of the product serial number;

                  • Products purchased through channels other than https://www.lunergy-store.com;

                  • Free gifts, promotional items, or products explicitly excluded from warranty coverage;

                  • Cosmetic scratches, wear, or other appearance-related issues that do not affect normal product functionality.

                  5. How to Submit a Warranty Claim

                  To request warranty service, please contact:

                  service@lunergy-store.com

                  When submitting a warranty claim, please provide as much of the following information as possible:

                  • Your https://www.lunergy-store.com order number;

                  • Product model;

                  • Product serial number;

                  • Valid proof of purchase;

                  • A detailed description of the issue;

                  • Photos or videos clearly showing the issue;

                  • Approximate date when the issue first occurred;

                  • Your name and contact information.

                  If we are unable to verify the product as part of a valid order placed through https://www.lunergy-store.com, we may be unable to provide warranty service under this policy.

                  6. Warranty Claim Review

                  After receiving your request, our customer service or technical support team will review the information provided and may conduct further troubleshooting or diagnosis.

                  Where necessary, we may request additional photos, videos, operating data, serial number information, or other supporting documentation.

                  If the issue is confirmed to be covered under warranty, we will provide an appropriate solution, which may include technical support, software updates, repair, product replacement, or another suitable remedy.

                  7. Applicable Law

                  This Warranty Policy applies specifically to purchases made through https://www.lunergy-store.com.

                  Nothing in this policy is intended to limit any mandatory consumer rights available under the laws of the customer's country or region.

                  Where applicable local consumer protection laws provide greater rights than those stated in this policy, the relevant local laws shall prevail.

                  This policy may be updated from time to time to reflect changes in products, services, or applicable laws and regulations. The latest version will be published on https://www.lunergy-store.com.