Privacy Policy
This Privacy Policy explains how www.lunergy-store.com collects, uses, shares, and protects your personal information when you visit our website, place an order, contact us, or use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase information
- Payment-related information
- Customer service communications
- Account information, where applicable
We may also automatically collect certain technical information when you use our website, such as:
- IP address
- Browser type
- Device information
- Referring website
- Pages viewed
- Date and time of visits
- Website usage information
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders;
- Arrange shipping and delivery;
- Process payments and refunds;
- Provide customer service and technical support;
- Handle warranty or after-sales requests;
- Communicate important information about your order;
- Improve our website, products, and services;
- Prevent fraud and protect website security;
- Comply with applicable legal obligations.
Where permitted, we may also send you product updates, news, or marketing communications. You may unsubscribe from marketing emails at any time.
3. Payment Information
Payments may be processed by third-party payment service providers.
We generally do not directly store complete credit or debit card information.
Payment providers may collect and process your information according to their own privacy policies and security requirements.
4. Sharing of Personal Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services, including:
- Payment service providers;
- Shipping and logistics companies;
- Website hosting and technology providers;
- Customer service providers;
- Analytics and security service providers;
- Professional advisers or authorities where required by law.
We do not sell or rent your personal information to third parties.
Third parties are only provided with information reasonably necessary to perform their services.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly;
- Remember your preferences;
- Understand how visitors use the website;
- Improve website performance;
- Measure marketing effectiveness, where applicable.
You can manage or disable cookies through your browser settings or available cookie controls.
Please note that disabling certain cookies may affect some website functions.
6. Data Security
We use reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
We recommend that you also take appropriate steps to protect your account information and devices.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing orders;
- Providing customer service;
- Handling warranty claims;
- Maintaining business and transaction records;
- Meeting legal or regulatory requirements.
When information is no longer required, it may be securely deleted or anonymized.
8. International Data Transfers
Some service providers we use may process or store personal information outside your country or region.
Where required by applicable law, appropriate safeguards will be used to protect personal information when it is transferred internationally.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion of your personal information;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent;
- Request a copy of certain personal information;
- Opt out of marketing communications.
To exercise your privacy rights, please contact us at:
We may need to verify your identity before processing certain requests.
10. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send you information about Lunergy products, updates, or special offers.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
Unsubscribing from marketing communications will not affect necessary transactional emails relating to your orders or customer service requests.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable laws.
The latest version will be published on this page together with the updated “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Lunergy Customer Service
Email: service@lunergy-store.com
Website: www.lunergy-store.com