Shipping Policy

I. Delivery Scope and Costs

We currently only offer delivery services to the Netherlands and Belgium. Delivery to other countries or regions is not currently supported.

All orders are shipped from our warehouse in the Netherlands. Orders within the above delivery area enjoy free shipping, and the recipient does not need to pay additional import duties.

II. Order Processing and Delivery Time

In-stock orders will be processed and shipped within 1 business day after successful payment, excluding weekends and public holidays.

After the order is shipped, it is expected to arrive within 2–3 business days. This time does not include order processing time, and the actual delivery time may be adjusted due to logistical conditions.

Out-of-stock or pre-sale items are not subject to the above in-stock delivery timeframes. The estimated shipping and delivery times for relevant items will be provided separately on the product page or before placing an order.

III. Order Tracking

After the order is shipped, you can log in to your account, go to the "Order Details" page, and click "Track" to view the latest logistics information.

If you are unable to track the logistics information, please contact customer service for assistance.

IV. Delivery Delays

Extreme weather, traffic disruptions, or other unforeseen circumstances may cause delivery delays.

If your order has not been delivered by the estimated delivery time, or if the tracking information has not been updated for an extended period, please contact us. We will assist in checking the tracking status and following up on the process.

This section does not affect your legally protected consumer rights.

V. Contact Us

For any delivery or order-related questions, please contact us at: service@lunergy-store.com

We strive to respond to your inquiry within 24 hours.